PRIVACY POLICY

Last Updated: November 10, 2025

EPassport.US (“we,” “us,” “our,” or the “Company”) operated by Passport Rush LLC, a

subsidiary of Global Informatics LLC, is committed to protecting your privacy. This Privacy

Policy explains how we collect, use, disclose, and safeguard your information when you use

our passport document preparation services at epassport.us (the “Service”). Please read this

POLICY, PLEASE DO NOT USE OUR SERVICE.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect information that you provide directly to us when using our Service, including:

Passport Application Information:

• Full legal name (first, middle, last)

• Date of birth

• Place of birth (city, state, country)

• Social Security Number

• Gender

• Height, weight, hair color, eye color

• Current and previous addresses

• Phone numbers and email addresses

• Emergency contact information

• Parent/guardian information (for minors)

• Previous passport information

• Travel plans and dates

Supporting Documents:

• Passport photographs

• Birth certificates

• Driver’s license or state ID copies

• Proof of citizenship documents

• Marriage certificates or divorce decrees (if applicable)

• Court orders (if applicable)

Payment Information:

• Credit or debit card information

• Billing address

• Payment transaction history

Account Information:

• Username and password

• Account preferences

• Communication preferences

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information about your device,

including:

• IP address

• Browser type and version

• Operating system

• Access times and dates

• Pages viewed and links clicked

• Referring website addresses

• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our

Service and hold certain information. You can instruct your browser to refuse all cookies or to

indicate when a cookie is being sent. However, if you do not accept cookies, you may not be

able to use some portions of our Service.

2. HOW WE USE YOUR INFORMATION

We use the information we collect about you for the following purposes:

2.1 Service Delivery

• Prepare and complete passport application forms

• Submit applications to government agencies on your behalf

• Process government fees through official portals

• Schedule passport appointments

• Format and prepare passport photos

• Provide customer support and respond to inquiries

• Send service-related notifications and updates

2.2 Payment Processing

• Process payments for our services

• Process government fees on your behalf

• Detect and prevent fraudulent transactions

• Maintain transaction records for accounting purposes

2.3 Legal and Compliance

• Comply with legal obligations

• Respond to legal requests and prevent harm

• Enforce our Terms and Conditions

• Protect our rights, privacy, safety, or property

2.4 Business Operations

• Analyze usage patterns to improve our Service

• Develop new features and services

• Send promotional communications (with your consent)

• Conduct customer satisfaction surveys

3. HOW WE SHARE YOUR INFORMATION

3.1 Government Agencies

We share your information with the U.S. Department of State and other relevant government

agencies as required to process your passport application. This is necessary to provide our

Service and is done with your explicit authorization.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our

behalf, including:

• Payment processors (for secure payment handling)

• Customer support services (Inkgraph Techno LLC)

• Appointment scheduling systems

• Photo processing services

• Cloud storage providers

• Email service providers

• Analytics providers

These service providers are contractually obligated to protect your information and use it only

for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests

by public authorities, including:

• Court orders or subpoenas

• Government investigations

• National security or law enforcement requirements

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be

transferred as part of that transaction. We will provide notice before your information is

transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. DATA SECURITY

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your

information, including:

• Encryption of sensitive data in transit and at rest

• Secure Socket Layer (SSL) technology

• Regular security assessments and audits

• Access controls and authentication procedures

• Employee training on data protection

• Incident response procedures

4.2 Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you in

accordance with applicable law and take appropriate steps to mitigate harm.

4.3 Limitations

While we strive to protect your information, no method of transmission over the Internet or

electronic storage is 100% secure. We cannot guarantee absolute security of your

information.

5. DATA RETENTION

5.1 Retention Period

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations (typically 7 years for financial records)

• Resolve disputes and enforce agreements

• Support customer relationship management

5.2 Deletion Procedures

After the retention period expires, we will securely delete or anonymize your personal

information. Sensitive documents are shredded or permanently deleted from our systems.

6. YOUR PRIVACY RIGHTS

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and

receive it in a structured, commonly used format.

6.2 Correction and Update

You may request that we correct or update inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to legal retention

requirements.

6.4 Opt-Out Rights

You may opt out of:

• Marketing communications

• Certain data collection through cookies

• Sale of personal information (we do not sell personal information)

6.5 Do Not Track

Our Service does not currently respond to Do Not Track browser signals.

7. CALIFORNIA PRIVACY RIGHTS

7.1 California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold

• Right to delete personal information

• Right to opt-out of the sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

7.2 Categories of Information Collected

Category Examples Collected

Identifiers Name, address, SSN, email YES

Personal Information (Cal. Civ. Code § 1798.8N0a(me)e) , SSN, passport info YES

Protected Classifications Age, gender, citizenship YES

Commercial Information Transaction history YES

Biometric Information Passport photos YES

Internet Activity Browsing history on our site YES

Geolocation Data IP address location YES

Professional Information Employment info if provided YES

Education Information Not collected NO

Inferences User preferences YES

8. INTERNATIONAL DATA TRANSFERS

Our Service is operated in the United States. If you are accessing our Service from outside

the United States, please be aware that your information may be transferred to, stored, and

processed in the United States where our servers are located. The data protection laws of the

United States may differ from those in your country.

9. CHILDREN’S PRIVACY

Our Service processes passport applications for minors with parental or guardian consent.

We do not knowingly collect personal information directly from children under 13 without

parental consent. Parents or guardians must complete applications on behalf of minor

children.

10. THIRD-PARTY LINKS

Our Service may contain links to third-party websites, including government websites. We are

not responsible for the privacy practices of these third parties. We encourage you to review

their privacy policies.

11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by

posting the new Privacy Policy on this page and updating the “Last Updated” date. You are

advised to review this Privacy Policy periodically for any changes. Changes are effective

when posted.

12. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please

Passport Rush LLC

A subsidiary of Global Informatics LLC

Email: contact@epassport.us

Phone: +1 866-995-1109

Website: https://epassport.us

Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at:

dpo@epassport.us

13. PRIVACY RIGHTS REQUEST PROCEDURES

13.1 How to Submit a Request

To exercise your privacy rights, you may:

• Email us at contact@epassport.us

• Call us at +1 866-995-1109

• Submit a request through your account dashboard

• Mail a written request to our address above

13.2 Verification Process

To protect your privacy and security, we will verify your identity before responding to privacy

rights requests. Verification may require:

• Confirming account credentials

• Providing identification documents

• Answering security questions

13.3 Response Timeline

We will acknowledge receipt of your request within 10 business days and respond

substantively within 45 days. If we need additional time, we will notify you of the extension and

reasons.

YOUR PRIVACY IS IMPORTANT TO US. WE ARE COMMITTED TO PROTECTING YOUR

PERSONAL INFORMATION AND COMPLYING WITH APPLICABLE PRIVACY LAWS.